How to request
Requesting a refund
Email support@scryptli.com with your account email and a short description of the issue. We review eligible requests promptly and coordinate with Paddle when needed.
Legal
Refund Policy
We want you to feel confident trying Scryptli Premium. This page explains how refunds work and what to expect if you request one.
Last updated: April 25, 2026
Refund eligibilityProcessed by Paddle
Annual plans are eligible for a full refund within 14 days of purchase.
All payments are processed by Paddle, our merchant of record. If you are unhappy for any reason, contact us within the eligibility window and we will review the request and help make it right.
- Annual plans: full refund within 14 days of the initial purchase date
- Monthly plans: reviewed case-by-case within 48 hours of the charge
- Renewals are generally not eligible once the billing period has begun
- Technical issues preventing use may qualify regardless of the usual window
- Refunds go back to the original payment method via Paddle
- Premium access ends when a refund is processed
Annual plans
14-day guarantee
Annual Scryptli Premium plans are eligible for a full refund within 14 calendar days of the original purchase date. This guarantee does not apply to renewal charges.
Monthly plans
Monthly subscriptions
Monthly charges are generally non-refundable once the billing period begins. If you were charged in error or contact us quickly after the charge, we review the case fairly.
Technical issues
Service-related problems
If a verifiable technical issue on our side prevented you from using Premium features, you may qualify for a pro-rated credit or refund regardless of the normal policy window.
Renewals
Auto-renewal charges
Subscriptions renew automatically at the end of each billing period. If you forgot to cancel before a renewal, contact us promptly and we will review the request.
After a refund
What happens next
Once a refund is approved, Premium access is removed. Locally stored recordings and scripts remain available, and synced data is retained for a limited period in case you return.